Sandy Acres – Terms & Conditions

• The Gates Will Be Locked At 10.00 Pm And Re-Opened At 7.00am.
• ‘Sandyacres’ is a rural campsite with limited resources. However the team have managed to provide toilets, hot showers, a washing up area (cold water) and fresh drinking water for your convenience.
• Due to the sensitive nature of the area, open fires or fire pits/buckets are not permitted.  Barbeques are allowed but they must be kept off the grass and extinguished after your food has been cooked.
• Intending drunks and those of a loud nature please look elsewhere.
• No pre-recorded music or generators at any time.
• Noise must be kept to a minimum between 10.00pm and 7.00am so as not to disturb fellow campers.
• We will not cater for large groups or large families unless by prior arrangement.
• No all male / female groups unless by prior arrangement. Same-sex couples are welcome.
• Dogs are welcome  but they must be kept on a lead at all times when on-site.  Any dogs that pose a threat or are a nuisance will be asked to leave (max 2 per pitch unless by prior arrangement – see tariff for prices)
• A poop & scoop policy is strictly enforced.
• No more than 6 people on a pitch at any one time (4 Adults Maximum)

• We reserve the right to:
  a) Refuse a pitch to any person at any time.
  b) Occupy Any Pitch At Any Time.
• If anyone is found to be breaking the rules they will be asked to leave the premises immediately  without a refund.
• Payment must be received in full 4 weeks in advance of your stay.
• Once your booking is made and you have paid a deposit of 50% the price of your holiday will not change unless the rate of  VAT changes.
• We ask that the balance of your holiday be paid at least 28 days (four weeks) before the start date. This applies to all holidays and reminders are sent out. If your balance isn’t received in time, your holiday could be cancelled and your deposit lost. We are unable to transfer holidays to another person or year.

If you cancel your holiday

You can cancel your holiday at any  time and this cancellation will be effective on the date it is received  by us in writing or via email. Our standard cancellation charges are:

• More than 28 days: value of deposit only.
• 28 days and under: 100% of total holiday cost.

All 2,3 & 4 night holidays are paid in full at the time of booking and are non-refundable.

We recommend taking out your  own cancellation insurance, as we are unable to give refunds.

If we cancel your holiday

If we are unable to provide the booked holiday and have to make a cancellation before it is due to start, you will be entitled to a full refund of the money you have paid.

We will try our hardest to allocate the pitch of your choice, but acceptance of a booking is not conditional on the allocation of a particular pitch.

Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt about whether you are on the correct pitch, please check with a member of staff, as you are likely to need to move if you are on the wrong pitch.

While we’ll do our best to help, if you would like to extend your stay beyond the booked dates we are unable to guarantee that the same pitch will  be available.

On your departure day, you will need to have completely vacated your pitch by 10am, so that we can have the pitches cut cleaned and ready for the next guests at 3.00pm. If your pitch is not booked, we may be able to offer a late departure for a small fee, please contact reception for details.

Holiday behaviour standards

By making a booking with us you will enter into a contract in which you agree, on behalf of yourself and the other people in your party (including children), to respect our standards  of behaviour:

• To act in a courteous and considerate manner towards our staff and guests.
• To supervise children so that they are not a nuisance or danger to themselves or others.
• To ensure that no ball games are played within the campsite

You also agree that you will not:

• Commit any criminal offence at the park or undertake any criminal activity.
• Commit any acts of vandalism or nuisance.
• Create any undue noise or disturbance and keep noise to a minimum, especially after 10pm.
• Carry on any trade or business while at the park.

Health and safety

For your wellbeing and safety,  we ask that you respect the  following guidance:

• The speed limit within the park is 5mph.
• The provisions of the Highway Code apply to roads on the park.
• Commercial vehicles cannot be brought into the park unless pre-arranged.
• No mechanical or repair work is to be undertaken within the park.
• No recreational vehicles can be used in the park, including motorised scooters.
• Bicycles should be ridden with care and helmets should be worn.
• Skateboards, scooters, hoverboards and rollerblades should not be used.

Dogs

We welcome up to two dogs per pitch. If you bring your dog with you, we ask that you:

• Keep the dog on a short lead (two metres) within the park at all times.
• Exercise you dog off-site
• Clean up after your dog.
• Do not leave your dog unattended at any time.

We may ask owners to remove dogs from the park if they become a nuisance or danger to other guests.

General

• Raised barbecues are welcome and blocks are available for use with disposable barbecues (please enquire at reception). However, we do not permit open fires and chimineas.
• We ask that you do not use generators.
• We are unable to accept gazebos, event shelters or day tents on site.
• No refunds will be given if you leave the park before the end of your booked holiday, unless this is due to a breach of some obligation on our part, which would justify cancelling the holiday.
• The prices listed include VAT.
• The information supplied on your booking form will be stored on our computer for administrative purposes. We will never share this information with a third party (Data Protection Act 1984).

Complaints

We hope you will have a fantastic stay but if you have a complaint about anything during your holiday please  let a staff member know immediately. If you’d like to follow it up after leaving, we ask that you get in touch within  28 days of departure.